In this document, the following terms shall have the meanings herein ascribed to them.

“Customer” means the party who is a buyer or purchaser, recipient and/or user of any and all products, services, solutions and ideas.

“GSM/CDMA Network” means the GSM/CDMA cellular network over which the SMS, Voice or any mobile communication will be delivered.

“Mobile Terminating” means SMS messages sent to a cellular phone on the GSM/CDMA Network.

“MSISDN” means a telephone number on the GSM Network.

“Recipient” means the person(s) receiving the SMS, Voice message and/or any other mobile communication channel.

“Service(s)” means the method(s) of dissemination of SMS,  Voice messages used by the Customer.

“Short Message Service” or “SMS” means a 160-character (including spaces) text message that is sent to or from a cellular telephone. Only “valid” characters will be allowed.

1. The terms set out below shall apply to the provision of the Service(s) purchased by the Customer.
2. This agreement shall continue indefinitely until terminated by either party on expiry of the service period with one calendar month’s written notice to the other, with the exception of “one-off” sending of SMS messages.
3. The Service(s) shall allow the Customer to send Mobile Terminating SMS, Voice messages and/or any other channels of mobile communication. In order to make use of the Service(s), the Customer shall send messages to AMS utilizing one of the Service(s) specified connection methods by AMS. AMS will disseminate the messages over the GSM/CDMA Network to the specified MSISDN(s)
4. The Customer will be charged per every 160 SMS characters and notification per Service as stated on our Fees page. All prices exclude VAT/NHIL and other government taxes including Communication Service Taxes. The Customer will be charged for all messages submitted to AMS for dissemination.
5. In the event of any amount owed by the Customer remaining unpaid on due date, AMS shall be entitled to suspend the Service/s immediately, without notice to the Customer. Interest will be charged on all overdue accounts.
6. The Customer hereby indemnifies and holds harmless AMS against any claim or action by the Customer or any third party, in respect of any damages, prejudice or costs incurred or suffered by the Customer and/or any third party arising out of the use of the Service/s or any act or omission on the part of AMS in the provision of the Service(s).
7. In order for AMS to maintain integrity as the leading broker of mobile messaging traffic for all cellular networks across Ghana, no customer may use the suite of AMS SMS products to poach or solicit potential customers or subscribers from any cellular network operators in Ghana. Such an act will result in immediate permanent suspension.
8. Messages submitted by the Customer will be accepted and billed based on the relevant authentication method per Service. It is the Customer’s responsibility to protect its means of authentication. AMS will not be responsible for any misuse of the Customer’s authentication keys, logins and passwords, nor will any credit be allowed for such misuse.
9. The Customer is responsible for the content and accuracy of any SMS sent on their account. The Customer will adhere to an appropriate code of conduct when utilising the Service/s. Sending of unsolicited advertising material, illegal content, inappropriate language or any message that may be viewed by the Recipient as being of contentious or offensive nature is not permitted and may, at the sole discretion of AMS, result in the immediate termination of the Service(s)
10. AMS guarantees confidentiality of both the MSISDN/s and messages submitted by the Customer during utilisation of the Service/s. Submitted MSISDN/s will not be distributed in any way to third parties by AMS. AMS agrees not to use submitted MSISDN/s for purposes other than the Service/s requested by the Customer.
11. The Customer agrees to append its name or corporate identity to any broadcast messages that are sent to distribution lists.
12. The Customer shall present proof of a Recipient’s consent to the delivery of SMS. Should AMS receive any complaints from Recipients regarding the receipt of unsolicited SMS, AMS will notify the Customer thereof. Similarly, should the Customer receive any complaint from any Recipient regarding the receipt of any SMS, the Customer will immediately notify AMS. The abuse of the sending of unsolicited SMS’s by the Customer or the omission to notify AMS of any complaint referred to above may, at the sole discretion of AMS, result in immediate termination of the Service(s)
13. This agreement shall be governed by the local laws of Ghana as applicable and both AMS and all Customers agree to submit to the jurisdiction of the courts of Ghana in the event that any proceeding shall be brought under the terms of this agreement.
14. This document contains the entire Terms and Conditions of Service between the Customer and AMS and shall not be capable of variation or amendment except as amended and notified in writing by the Board of Directors of AMS.

1. DELIVRD: Message was delivered to cell phone.
2. SENT: Message was sent to the operator but yet to get any
3. DLRACKED: Message was sent to the operator and acknowledged by the operator.
4. ACCEPTED: Message was accepted by the operator for delivery
5. ENQUEUE: Message was sent to the operator and forwarded to the cell phone but yet to reply with Delivery Acknowledgement.
6. ENROUTE: Message is being routed for delivery
7. UNKNOWN: The message has been confirmed as undelivered but no detailed information related to the failure is known.An unknown error might have occurred on the operator SMS server.This can also be generated as a result of PORTABILITY error
8. UNDELIV: Attempt to deliver message failed.- Handset might be out of network coverage when message delivery was attempted.- Handset might be switched off.- Handset might be roaming out of carrier’s supported network.- The message might have failed due to suspicion of SPAM on the operator network eg sender ID relating to financial institutions or government agencies.- Random unsolicited messages blocked by the operator- Political campaign not permitted by the operator- Same message sent to the same phone number repeatedly over a short time- Absent phone number. The phone number might have been recycled after a period of no activity- Low or no network coverage- Battery too low to process incoming message
9. EXPIRED: The SMSC was unable to deliver the message in a specified amount of time. This is called Message Validity and it is usually 48 hours.In some instances (especially when the operator is under traffic pressure), the operator might expire some messages instantly once it cannot be delivered as at first attempt.It can also mean that the cell phone was switched off as at the time of delivery.
10. REJECTD: The message was rejected.- Subscriber is on the Do-Not-Disturb list- The provider could have blocked phone numbers in this range.- Message flagged as SPAM (Mass unsolicited messages)- Message flagged as SCAM (Messages with potential intent to defraud, defame or threatens social security)- Faulty or ongoing upgrade on the base station covering the range of the phone number.
11. DELETED: Message was deleted.
12. UNSUPPORTED: Delivery report is not supported by the route or the operator.

Note : Sometimes you might get false positives (i.e. DELIVRD status but no message on the phone when the inbox is full or due to portability issues)

1. All mobile messaging credits remain the property of AMS until payment is received in full.
2. Payments and payment terms to be made by you to AMS for the Services are on pre-paid terms. AMS reserves the exclusive rights of granting Post-Paid status to Your account subject to our own evaluation and/or terms. AMS shall not be obliged to perform any Services under this Agreement if You have not provided payments.
3. The fees to be paid to AMS by You are set forth on our fees and pricing pages or communicated to You via email. AMS has the right to issue a price change to You without notice.
4. The prices for Outbound SMS/bulk SMS messaging services set forth on our fees and pricing page or communicated to You via email shall apply for the quantity of messages submitted by You to the AMS Platform.
5. All charges and fees for the Services are exclusive of any taxes, including sales, value-added, or other taxes. You shall be liable for and shall reimburse AMS for all sales or value-added taxes imposed in connection with or arising from the provision of Services to You. You will provide AMS sufficient information as to the timely payment of all applicable withholding taxes, if so required by AMS.
6. AMS has the right to charge You in arrears for interworking charges that Your traffic has generated in relation to sending to ported numbers. Such charges need to be based on Operator invoices and will be added to Your invoice the month after AMS has received the Mobile Network Operator invoice. AMS is obliged to inform You prior to adding such interworking related charges to Your invoice.
7. To make purchases of credits kindly request for invoice by contacting us via https://chat.allmediagh.com or send an email to bulksms@allmediagh.com.
8. Pay as you go credit expires after 45 days of purchase
9. Bronze, Copper, Silver and Diamond bundles expire after 30 days of purchase
10. Gold and Extreme bundles expire after 60 days of purchase.
11. Jackpot bundles expire after 90 days of purchase.

1. Once You have purchased mobile messaging credits from us and the credits have been applied to Your account, we cannot provide You with a refund. Our policy is not to refund any unused credits.
2. However, if upon using the credits You found You were dissatisfied with quality of delivery of SMS messages, You may claim a refund from us by simply emailing us at refund@allmediagh.com specifying the reasons for requesting the refund. The more informative this is, the quicker the process. We’ll respond to Your refund request within 3 to 5 days.
3. If we investigate and find Your claim to be legitimate, we will agree to Your request for a refund and send You a confirmation email or SMS and also top-up Your SMS credits or refund Your payment via a method of Your choosing. Do note that You shall bear all charges relating to a Money Transfer.

1. What information do we collect? We collect information from You when You register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, You may be asked to enter Your [name, e-mail address, postal address, physical address or credit card information.] You may, however, visit our site anonymously.
2. What do we use Your information for? Any of the information we collect from You may be used in one of the following ways; To personalize Your experience (Your information helps us to better respond to Your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from You) To improve customer service (Your information helps us to more effectively respond to Your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without Your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails (The email address You provide for order processing, will only be used to send You information and updates pertaining to Your order.)
3. How do we protect Your information? We implement a variety of security measures to maintain the safety of Your personal information when You place an order or enter, submit, or access Your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, Your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
4. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to Your computers hard drive through Your Web browser (if You allow) that enables the sites or service providers systems to recognize Your browser and capture and remember certain information.
5. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties Your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing You, so long as those parties agree to keep this information confidential. We may also release Your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Your Consent – By using our site You consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

In compliance with the NCA Regulations,

• A particular Sender ID shall not send messages to the same target audience for more than three times in a month. Sender IDs that attempt to do this will have subsequent messages blocked and will be prompted of this.
• Any phrase or word in our SPAM LIST shall not be sent.

Amended and Approved on the February, 2020